Technical Support
Cost Effective Customer Satisfaction
In order to keep pace with the ever-changing technology, companies are investing, upgrading and providing end-to-end technical support without having a negative impact on the quality of service. The need to focus on customer service and post-scale technical support is increasing day by day as these are the critical service differentiators that help businesses stay ahead in a highly competitive business world. To provide customers with end-to-end support services, companies must deliver an excellent customer experience and also have to find ways for cost reductions while driving for new revenues. The infrastructure capabilities of the service provider are a significant factor in ensuring seamless transitioning of helpdesk functions.
At Tek-Data BPO, our aim is to provide our clients with cost effective solutions that meets for the entire Support Life Cycle Management. Tek-Data BPO owns highly conversant and experienced technical support staff, ready to learn your high-tech products thoroughly and provide quick help to your customers. We associate with you to develop custom solutions around the needs of your industry and then invest in people, process and technology to create real, sustainable value.
Tek-Data BPO provides technical support services for the three sectors; Telecom Support Services, Consumer Hardware/Product Support Services and IT & Software Support Services. Tek-Data use its advanced Multi-channel Support Solutions Voice, E-mail, Chat and Web along with enabled tools CRM, Knowledgebase and Remote Diagnostics to address the client's technical needs. Following are the main Technical services supported by Tek-Data for these sectors.
- Troubleshooting
- Repair / Upgrade Issues
- Engineer dispatch
- Functional Usage Support Services
- I-M-A-C: Install, Move, Add, Change Support
- Provisioning / Installation / Configuration
- Product Registration / Activation
- System & Account Management
- Warranty/ Post Warranty / RMA support
- AMC / Cross / Up selling of warranty and Spares
