Call Center & CRM
Tek-Data's call center representatives address and solve customer experience issues on a quick basis. Our Call Centers are equipped with state-of-the-art Cisco communications tools and hardware, Consorto dialer (best in the industry) and proud to have CSAT (customer satisfaction) score of 97 out of 100.We have multilingual agents trained to provide the best customer care experience and have access to an extensive knowledge base to ensure an enhanced customer experience. We also provide opportunities for up-selling and cross-selling which helps the client in increase revenue. Tek-Data's Inbound/Outbound Voice Support provides clients with different integrated solutions for each key customer management phase.
We provide all inclusive pricing models with cost savings of 30-60% & solutions that optimize the everyday interactions between customers and companies. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance!
Following are some of the benefits that our clients experience from our Call Center Services
- Over a decade of experience in customer care and contact center
- Delivery centers are ISO 9001:2000, ISO 27001 & CMM Level 5 certified
- Multilingual agents - English, Spanish, French, German, Italian and many more
- Local & Global Footprints
- Providing inbuilt disaster recovery site to mitigate potential risks
- Reliable local presence - Account management close to the client
- Security Measures - Data encryption, no sharing of agents, paperless environment
- Six Sigma Green Belt Managers, Free Supervisors, QA and customized reporting
- Call Centers running 24x7x365 processes
- Blended model available - Onshore and offshore (thereby saving cost)
- Highly competitive cost with the best value
- Networking & NOC support
- IT Helpdesk
- L1/L2/L3 support for B2B and B2C
- Collections, Accounting & Purchasing Support
- Medical Coding & Billing
- Customer Training and hand holding
- Human Resource
- In-built redundancy
- Support using Voice / Email / Live Chat
